Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our minimum order quantity is 1x20ft container for most products. For 40ft HC containers, you can mix different products and specifications within the same order. Trial orders below MOQ may be possible with adjusted pricing—please contact us to discuss.

Question 2

Do you provide free samples?

Accepted Answer

Yes, we provide free product samples for serious buyers. Sample size is typically A4 format (210mm x 297mm) showing face, back, and edge. Courier costs (DHL/FedEx) are payable by the buyer, typically $50-100 depending on destination. For large sample panels, freight charges apply.

Question 3

What are your payment terms?

Accepted Answer

We accept: (1) Irrevocable Letter of Credit (L/C) at sight - preferred for new customers, (2) T/T (Telegraphic Transfer) with 30% deposit and 70% balance against B/L copy - for established customers, (3) Full T/T in advance for orders under $10,000. Payment terms may be negotiable for long-term partners.

Question 4

Can you provide a proforma invoice (PI)?

Accepted Answer

Yes, we issue detailed proforma invoices within 24-48 hours of receiving your inquiry with complete specifications. The PI includes product details, pricing, payment terms, delivery terms, and validity period (typically 7-14 days depending on market conditions).

Question 5

Can you print our logo on the plywood edge?

Accepted Answer

Yes, we offer edge printing/branding service for orders of 5 containers or more. We can print your company logo, product codes, or certification marks on the panel edges. Please provide vector format artwork (AI, EPS, or high-resolution PDF) for best results.

Question 6

Can you produce custom sizes?

Accepted Answer

Yes, we can produce custom sizes beyond our standard dimensions (1220x2440mm, 915x1830mm). Custom sizes may require minimum quantities and slightly longer lead times. Please provide your exact size requirements and we'll confirm feasibility and pricing.

Question 7

What wood species do you use?

Accepted Answer

Our main wood species include: Meranti (red meranti, white meranti), Albasia (Falcata) for cores and blockboard, mixed tropical hardwood for commercial grades, Okoume for face veneer, and Pencil Cedar for specialty applications. Species availability may vary by season.

Question 8

What glue types are available?

Accepted Answer

We offer three main glue types: MR (Moisture Resistant) for interior applications, WBP (Water Boil Proof) phenolic glue for exterior/marine applications, and Melamine for enhanced moisture resistance in interior use. All glues can be specified to meet E0, E1, or CARB P2 emission standards.

Question 9

What certifications do you have?

Accepted Answer

We hold the following certifications: SVLK (Indonesian Timber Legality/FLEGT), CARB P2/EPA TSCA Title VI for USA, JAS (F4 Star) for Japan, CE marking for Europe, and ISO 9001:2015 for quality management. FSC chain of custody is available for specific product lines on request.

Question 10

Do you provide V-Legal documents?

Accepted Answer

Yes, all our export shipments include V-Legal documents (SVLK certification). These documents are essential for EU buyers under the EUTR regulations and prove that all wood is from legal, verified sources. V-Legal documents are included at no additional cost.

Question 11

Can you meet specific formaldehyde emission requirements?

Accepted Answer

Yes, we can produce to E0, E1, E2, CARB P2, and JAS F4 Star standards. The required emission standard should be specified at the time of order as it affects glue formulation. Third-party test certificates are available for all emission-controlled products.

Question 12

How long is production lead time?

Accepted Answer

Standard production lead time is 14-21 days from order confirmation and deposit receipt. Lead times may vary based on: product specifications, order volume, current factory loading, and wood species availability. We'll confirm exact lead time in our PI.

Question 13

Which ports do you ship from?

Accepted Answer

We ship primarily from Tanjung Emas (Semarang), which is closest to our factory in Magelang. We can also arrange shipments from Tanjung Priok (Jakarta) or Tanjung Perak (Surabaya) based on shipping line availability and your destination port requirements.

Question 14

Do you offer FOB, CIF, or CFR terms?

Accepted Answer

Yes, we offer all major Incoterms: FOB (Free On Board) - most common, you arrange shipping; CIF (Cost, Insurance & Freight) - we arrange shipping and insurance to your port; CFR (Cost & Freight) - we arrange shipping, you arrange insurance. We'll quote all options so you can choose.

Question 15

How do you pack the plywood for export?

Accepted Answer

Export standard packing includes: steel strapping for bundle security, plastic/stretch wrapping for moisture protection, corner guards to prevent edge damage, and sturdy pallet base for forklift handling. Wooden crates are available on request for premium protection.

Question 16

Can we arrange third-party inspection?

Accepted Answer

Yes, we welcome third-party inspection. Common inspection agencies include SGS, Bureau Veritas, and Intertek. Inspection can be arranged before loading (pre-shipment inspection) or during production. Inspection costs are typically borne by the buyer.

Question 17

What is your defect/claim policy?

Accepted Answer

We stand behind our quality. For any legitimate quality claims, please provide photos and documentation within 14 days of cargo arrival. We will assess and offer solutions including credit notes, replacement goods, or price adjustments as appropriate. Our goal is your complete satisfaction.

Question 18

How do you ensure consistent quality?

Accepted Answer

Quality control is integrated at every production stage: incoming veneer inspection, moisture content verification, core composition checking, hot press monitoring, thickness tolerance measurement, and final grading before packing. We maintain batch records for full traceability.

Frequently Asked Questions

Ordering & MOQ

Products & Customization

Certifications & Compliance

Shipping & Logistics

Quality & Inspection

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